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[Order Tracking] How do I contact Shopee Supported Logistics partners to track or expedite my order?

EN | BM | CN 

 

We understand how frustrating delayed deliveries can be. Here’s a quick and easy way to get in touch with our logistics partners to track your order or ask them to expedite it:

 

Logistic PartnerTracking WebsiteContact Information

SPX Express

https://spxexpress.com.my/

Kindly reach out to us via the channels at the bottom of the page. 

PosLaju 

https://www.pos.com.my/

Phone: 1300-300-300
Live Chat:  https://www.pos.com.my/contactus/#AskPos

DHL

https://www.dhl.com/my-en/home/tracking.html

Phone

03-2779-2300

Email: 

mysupport@dhl.com

NinjaVan

https://www.ninjavan.co/en-my/tracking

Phone

011-1722 5600

Email: support_my@ninjavan.com

Flash Express

https://flashexpress.my/fle/tracking

Phone: 

0154-600 0825

Email: customerservice@flashexpress.my

Best Cargo

https://www.best-inc.my/track

Phone

03-8660 0888

Live Chat: https://www.best-inc.my/contact-us/

Same Day Delivery 

N/A

Kindly reach out to us via the channels at the bottom of the page. 

 

Helpful Tips to Handle Late Deliveries

  1. Track Your Order First
    – Before contacting support, always check the latest status of your order on the courier's website. This often provides the quickest update.

  2. Contact the Courier Directly
    – If you need further information, the courier’s support channels may provide more clarity regarding your delivery.

  3. Delivery Attempts 
    – Most couriers will make three attempts to deliver your order before returning it to the seller. Be sure to keep an eye on your tracking information.

⚠️ Note
  • Our Shopee Supported Logistics (SSL) partners will make up to 3 delivery attempts before returning the order to the seller due to non-receipt. 
  • To retrieve the delivery rider's number, you may contact the local branch of your assigned delivery courier.
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